Customer Chat Agent — Remote (Pakistan), Full-time
Comp: Upto $500 Remittance
Shift: You must be available during US morning till Midnight timings as rotational shifts can be given
Off day: Variable as per rotation

The role in one line: Handle customer conversations over live chat for a phone/laptop/accessories resale business — responding fast, closing deals, and keeping clients happy through clear, professional written communication.

Core responsibilities:

• Chat communication (primary): Respond to buyer and seller inquiries over chat in real time — accurate, polished, and quick. You’re representing the business in every message.
• Sales support: Learn buy/sell market pricing, share availability, negotiate to protect margins, and build a repeat-client and referral pipeline.
• Ad management: Create, post, and repost listings on Facebook Marketplace and Kijiji.
• Scheduling: Coordinate viewings, pickups, and deliveries with customers, vendors, and logistics.
• Inventory: Track inflows/outflows, maintain records, and produce status reports.
• Admin: General ops support and workflow improvements.

What we’re looking for:

• Excellent written English — correct grammar, natural phrasing, and clean spelling come effortlessly to you. This is the most important requirement.
• Ability to write fast without losing quality — you respond in the moment and sound professional without needing to draft or rely on tools.
• Strong reading comprehension — you catch what a customer actually means.
• Comfortable managing several chats at once.
• Organized, accurate, and good with repetitive tasks.
• Wants long-term tenure, not a stepping stone.
• Reliable internet + backup power (load-shedding-proof setup required).

Nice to have:

• Bachelor’s degree
• O/A-level or equivalent English background
• Prior chat support, sales, or client-facing experience