Our client is a Salesforce Partner in North America and they are expanding left, right, and center.
Job Summary
Our company is looking for a Salesforce Business Analyst who can help clients utilize Salesforce customer relationship management (CRM) software to improve their business processes. Our ideal candidate has a post-secondary degree in computer science or a similar field, several years of consulting experience, and experience with Salesforce ideally on SFMC. You also need strong communication skills to help you translate technical concepts for non-technical clients.
Duties and Responsibilities:
- Establish and implement best practice procedures for system maintenance and optimization, configuration development, testing, data integrity, backups
- Consult with business stakeholders on new solutions and assist in the implementation of these solutions on the SalesForce platform
- Consult with users to optimize their business processes and lead the CRM group meetings to drive business priorities
- Provide support to ensure normal system operation troubleshooting production issues and problems
- Make recommendations on improvements to the user experience and increase system adoption
- Review the content of each new release and its impact on business processes and report back weekly on with status updates to the Executive team
- Partner with functional experts from across the business to build requirements/user stories
- Clearly communicate release and functionality status, issues, risks, plans
Requirements and Qualifications:
- Must have at least 5 years of experience in the Salesforce Ecosystem.
- Must have a minimum of 36 months of experience as a Business Analyst
- Must have Salesforce experience, including demonstrated proficiency in custom fields/objects, workflow and validation rules, email templates, formulas, and dashboards/ reporting.
- Strong communication abilities
- Analytical problem-solving skills
- Salesforce certification(s) are highly desirable
Salary:
Paid in Remittance